At q789, your personal data is treated with the same care we apply to your winnings. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored, and the rights you hold over your own data as a q789 player.
Six principles that shape the way q789 handles every byte of information you share with us.
q789 collects only the personal data that is strictly necessary to operate your account, process PKR transactions, and comply with our international gaming license obligations. We do not collect data for its own sake.
All data transmitted between your device and q789 is protected by 256-bit SSL/TLS encryption — the same standard used by major Pakistani banks like HBL and Meezan. Your login credentials, CNIC details, and payment data are never transmitted in plain text.
q789 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is shared only with the specific service partners required to operate your q789 account — KYC providers, payment processors, and our licensing authority.
You have the right to access, correct, export, and in many cases delete the personal data q789 holds about you. Submit a data subject request to our support team at any time — we will respond within the timeframes set out in this policy.
q789 uses cookies and similar tracking technologies solely to improve your platform experience, maintain your session, and analyse aggregate usage patterns. We do not use third-party advertising cookies that track you across unrelated websites.
q789 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our international gaming license and applicable financial regulations. Retention periods for each data category are defined in Section 7 of this policy.
This Privacy Policy ("Policy") describes how q789 ("q789", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "Player") who register an account with or otherwise interact with the q789 platform at https://q789.lol.
q789 is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. By creating a q789 account or using any of our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.
For the purposes of applicable data protection law, q789 is the data controller in respect of the personal data collected through the q789 platform. q789 operates under an international gaming license and is responsible for determining the purposes and means by which your personal data is processed.
If you have any questions about this Policy or wish to exercise any of your data rights, please contact our Data Protection team at the address set out in Section 15.
When you create a q789 account, we collect the following personal data:
In fulfilment of our KYC obligations under our international gaming license, we may collect:
When you make deposits or withdrawal requests on q789, we collect:
As you use the q789 platform, we automatically collect certain technical and behavioural data, including:
When you contact q789 support via Live Chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. This data is used to improve our customer service and to maintain an audit trail of support interactions.
q789 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, contact details |
| Identity verification (KYC) | CNIC, date of birth, selfie, proof documents |
| Processing PKR deposits and withdrawals | Financial data, payment method details |
| Fraud prevention and security monitoring | IP address, device data, transaction history |
| Compliance with gaming license obligations | All categories as required by our regulator |
| Responsible gaming monitoring | Betting activity, session data, deposit patterns |
| Customer support | Communications data, account data |
| Platform improvement and analytics | Usage data (aggregated and anonymised where possible) |
| Marketing communications (with consent) | Email address, mobile number, preferences |
q789 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on Players without human review.
q789 processes your personal data under the following legal bases:
q789 shares your personal data with carefully selected third-party service providers who assist us in operating the platform. These providers are contractually bound to process your data only on q789's instructions and in accordance with applicable data protection standards. Categories of service providers include:
q789 may disclose your personal data to our gaming license regulator, financial intelligence authorities, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to prevent or detect serious crime, including money laundering or fraud.
In the event that q789 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account.
q789 does not sell, rent, exchange, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes. This commitment is absolute and applies regardless of the data category involved.
q789 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods required by our licensing and financial compliance obligations:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & registration data | 5 years after account closure | Gaming license obligation |
| KYC & identity documents | 5 years after account closure | AML & KYC regulatory requirement |
| Transaction & financial records | 7 years after transaction date | Financial record-keeping regulations |
| Betting & game history | 5 years after account closure | Gaming license audit requirements |
| Support communications | 3 years after last interaction | Dispute resolution & service quality |
| Marketing preferences | Until consent withdrawn or account closed | Consent-based processing |
| Technical & usage logs | 13 months on a rolling basis | Security monitoring & analytics |
Upon expiry of the applicable retention period, q789 will securely delete or irreversibly anonymise your personal data.
Cookies are small text files placed on your device when you visit the q789 platform. They help us remember your preferences, maintain your logged-in session, and understand how players interact with our platform so we can continue to improve it.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair or prevent access to the q789 platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.
q789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
q789 operates under an international gaming license, and certain service providers involved in platform operations — including cloud infrastructure and KYC verification partners — may process your data in countries outside Pakistan. Where such transfers occur, q789 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. These safeguards may include standard contractual clauses, adequacy decisions, or equivalent data protection frameworks recognised by q789's licensing authority.
By using the q789 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan for the purposes described in this Policy.
Subject to applicable law and the limitations imposed by our licensing and AML obligations, you hold the following rights in relation to your personal data held by q789:
To exercise any of these rights, please contact q789 support via Live Chat or email as detailed in Section 15. We will respond to all verified data subject requests within 30 days. In complex cases, this period may be extended by up to a further 60 days, with notification provided.
q789 is strictly intended for adults aged 21 years and over. q789 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the associated data, and, where required by our licensing obligations, report the matter to the appropriate authority.
If you are a parent or guardian and believe that a minor in your care has registered a q789 account, please contact us immediately via Live Chat or the email address in Section 15 so that we can take swift action.
The q789 platform may contain links to third-party websites or resources for informational purposes. This Privacy Policy applies solely to the q789 platform and does not extend to any third-party sites. q789 is not responsible for the privacy practices, content, or security of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.
q789 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, q789 will notify active Players via the email address registered to their account or via a prominent in-platform notification, at least 14 days before the changes take effect. The revised Policy will be published at https://q789.lol/privacy-policy with an updated effective date. Continued use of q789 after the effective date of any amendment constitutes your acceptance of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how q789 is protecting your information.
For all privacy-related enquiries, data subject requests, or complaints regarding q789's handling of your personal data, please contact our Data Protection team using the details below:
If you are not satisfied with q789's response to your privacy complaint, you may escalate the matter to the supervisory authority designated by q789's international gaming license regulator. Details of the applicable supervisory authority are available upon request from the q789 support team.
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